Our commitments to quality and accessibility

Since January 2018, the Luz-Saint-Sauveur Tourist Office has decided to embark on a new venture… one focused on quality. Our priority has always been the satisfaction of our visitors, local businesses and residents.

But we are now committed to a more comprehensive approach to improving the quality of our services. To this end, we prioritise providing a warm welcome every day of the year, focusing on listening to our visitors, offering personalised responses, advice and assistance. Our public service mission knows no bounds when it comes to helping visitors discover the area.

Encouraging people to experience new sensations, making it easier to find information, providing documentation tailored to customers’ preferences, contacting our partners on their behalf, and sharing the latest news about our destination… these are all services that add value to the visitor experience.

Documents publiés le : 21 August 2026

BEING A DESTINATION OF EXCELLENCE What exactly is it?

Being awarded the ‘Destination of Excellence’ label means that we have,

COMMITMENTS:

towards the local community
within the Tourist Office
to institutional tourism networks
to the tourism industry
towards visitors

OBJECTIVES:

to ensure a high-quality service for customers
to enhance credibility and raise our profile
to modernise the organisation to provide the best tourist information
collect statistics with a view to improving the destination
to identify customers’ habits and expectations in order to better meet their needs
meet regulatory requirements by obtaining a quality mark

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Our Tourist Information Centre has been awarded the following accreditation

Your Category I-listed Tourist Information Centre For top-notch advice

The Luz-Saint-Sauveur local tourist office promises to provide a local, up-to-date service, open every Sunday and available online all year round to answer your questions and offer you expert advice!

As a Category I tourist information office belonging to the network of the Departmental Federation of Tourist Information Offices, we are also committed to:

provide an easily accessible reception area and information centre
facilitate administrative procedures
provide seating
provide free information on local tourist attractions
provide free Wi-Fi access
Display and publicise opening hours in at least two foreign languages
be open for at least 240 days a year, including Saturdays and Sundays, during the tourist season or when events are taking place
respond to letters and emails all year round
provide a permanent reception service staffed by personnel fluent in at least two foreign languages
provide tourist maps, plans and guidebooks in paper format
provide access to a trilingual website

distribute its tourist information in printed form, translated into at least two relevant foreign languages, covering:
- all classified tourist accommodation, including at least the name of the establishment, postal address, email address, website address, telephone numbers and classification level
- monuments and cultural, natural or leisure tourist sites, which may include details of admission fees, periods and opening hours to the public, the website, and telephone and postal contact details
- events and activities
- emergency telephone numbers

update its tourist information annually
display emergency telephone numbers outside
present the full range of quality services available in its catchment area for all customer groups
handle complaints and measure visitor satisfaction
adhere to a quality assurance process
provide a tourist information adviser
ensure that information on local tourist services is reliable and up to date

OUR PRIORITY IS ACCESSIBILITY for everyone’s comfort

Before you come, please check the public register below.

Check the register67KB

We’re here to help you travel differently!

The local council is leading an initiative aimed at making Luz-Saint-Sauveur a more accessible and enjoyable destination for residents and visitors alike, helping them to put their limitations behind them.

From a tourism perspective, the aim is to improve access to local attractions for everyone with specific needs. The aim is therefore to enhance the quality of the visit for as many visitors as possible: babies, people with reduced mobility, older people, those who are injured, groups, and so on.

More information and in FALC here!

Have your say to help us

If you have two minutes to share a brief review on online review sites, it will help us improve the visitor experience and services at our tourist destination. A kind few words along with a rating really do make a difference to us!